Contact us
Got a microgreen mystery that's keeping you up at night? We're here to help and we promise our answers are just as fresh as our microgreens.
— Connor Hiebel, Founder
Contact
Have a question about growing microgreens, your order, or getting started? We’re here to help.
At Island Microgreens, our mission is to make growing your own food simple, accessible, and successful, so whether you’re troubleshooting your tray or exploring which kit is right for you, you’re in the right place.
📩 Get in Touch
Fill out the form below and we’ll get back to you as soon as possible (typically within 24 hours).
Prefer a faster answer? Check out our frequently asked questions below, your answer might already be there.
❓ Frequently Asked Questions
How quickly will I get a response?
We typically respond within 24 hours, Monday through Friday.
Can you help me if I’m struggling with my microgreens?
Yes! We love helping growers succeed, just send us details (or even a photo), and we’ll guide you.
Do you offer support after I purchase a kit?
Absolutely. Ongoing support is part of what makes Island Microgreens different, we’re with you every step of the way.
Where can I learn how to grow microgreens at home?
We recommend starting with our Microgreens Masterclass, which walks you through everything step-by-step.
🌿 Why Reach Out?
- Troubleshooting your microgreens
- Questions about your order
- Wholesale or partnership inquiries
- Speaking, events, or collaborations
💬 Let’s Grow Together
Growing your own food should feel simple, empowering, and even a little fun.
Reach out anytime, we’re excited to support your journey.
Frequently Asked Questions
Everything you need to know about your order, guarantee, and growing kits.
The 30-Day Sad Sprout Guarantee is our promise that your microgreens will grow successfully. If your seeds fail to sprout or grow as expected within 30 days of purchase, we will send you a free replacement of seeds and soil — no stress, no frustration. We may ask for a quick photo of your growing setup to help troubleshoot and make sure your next grow is a success.
Simply contact our support team within 30 days of your purchase. Include your order number and a brief description — or a photo — of your growing conditions. Once we review it, we will ship your replacement seeds and soil at no additional cost. Most replacements are processed within 1–2 business days.
We offer a 30-day return policy for unused, unopened kits in their original packaging. Because seeds and soil are agricultural products, we are unable to accept returns on opened items. That said, if you experience any growing issues with an opened kit, you are fully covered by our Sad Sprout Guarantee — which provides free seed and soil replacements, not just a refund.
Our seed refill subscriptions automatically deliver fresh seeds and growing medium to your door every month so you never run out of supplies mid-grow. Subscribers save 20% on every order compared to one-time purchases. You can pause, skip a delivery, or cancel at any time through your customer account — no hidden fees, no penalties, no phone calls required.
Orders are typically processed within 1–2 business days. Standard shipping within the contiguous United States takes 3–5 business days after processing. We offer free shipping on all orders over $60. As soon as your kit ships, you will receive a tracking number by email so you can follow it every step of the way.
Yes — you can cancel your order for a full refund as long as it has not yet shipped. Because we process orders quickly to get your greens growing fast, please contact us as soon as possible if you need to cancel. Once an order has shipped, it falls under our standard 30-day return policy for unopened items.
Yes. All Island Microgreens seeds are 100% non-GMO and heirloom, sourced from trusted agricultural partners. We prioritize certified organic seeds wherever possible to ensure you are growing the cleanest, most nutrient-dense superfoods right on your kitchen counter — free from synthetic pesticides and genetic modification.